Terms of Service

Version 1.12 · Last updated 28 September 2026

These Terms are a binding agreement between you and Espen Falkenhaug, trading as "Digital Commerce Guild" — a sole proprietorship (eenmanszaak) registered in the Netherlands (KvK 94972036), operator of the 8nOut app and website ("8nOut", "we", "us"). Please read them together with our Privacy Policy, which explains how we handle your data.

1. Agreeing to these Terms

You must agree to these Terms and acknowledge the Privacy Policy before you can use 8nOut. When you first sign in — and again whenever we publish a materially updated version — you will be asked to tick a box confirming that you have read and agree to the current Terms of Service and Privacy Policy. Ticking that box and continuing creates this agreement. If you do not agree, do not use 8nOut.

We record that you agreed: your account ID, which documents and versions you agreed to, the date and time, and the IP address the agreement came from. This is explained in the Privacy Policy (section 9).

2. Who can use 8nOut

• You must be at least 16 years old. We'll also ask which age group you're in — 16–17 or 18 or older — at sign-up, or once afterwards if you joined before this question existed; it only sets your read-receipts default (section 8.2) and you can skip it. It never changes who you can connect with, message, or play.
• You must be able to enter into a binding agreement.
• You must use 8nOut for its purpose: finding and arranging in-person One Pocket (pool) games within the community.

3. What 8nOut is — and is not

8nOut is a discovery and contact tool for pool players. It lets you appear on a map, connect with other players by mutual consent, arrange to meet in person, and keep a personal win/loss record.

8nOut is not a payments service and not a gambling service. 8nOut never processes, holds, or transfers money, and has no features about money changing hands between players. A player simply marks themselves "Open to play"; connected players can invite each other to a game. What players do when they meet in person is between them and is their own responsibility (see section 10).

4. Your account and sign-in

• You sign in with Sign in with Apple or Sign in with Google. An account is created automatically on first sign-in.
• You are responsible for keeping access to your Apple or Google account secure.
• Keep your profile information accurate. Impersonating another person or creating a fake profile is not allowed.
• Every member has a public profile link that they can share. If you claim an optional profile name for your link, the Public Profile Name Terms you accept at that point apply as well.

5. Acceptable use

You agree not to:

• harass, threaten, stalk, or abuse other players;
• use another player's presence or activity status to track, follow, monitor, or work out the movements or routines of that player;
• state that you're "in the club" at a venue you're not actually at;
• confirm that you're "Playing" a game — with another named member — that you're not actually there for, or not actually playing;
• falsely declare your home town, or use a fabricated or spoofed device location, to make a Shout-out or Broadcast reach players in a city you are not genuinely in or connected to;
• log, confirm, or arrange a match result that didn't happen, to move your position — or another player's — on a city ladder;
• post content that is illegal, hateful, sexual, or otherwise inappropriate, including in your bio, photos, or chat messages;
• use 8nOut to arrange or promote anything unlawful;
• introduce money-play, betting, or staking arrangements into the Service or its content — including asking another player, in a chat message or anywhere else, to play for money;
• collect, scrape, or republish other players' personal data (including their home address or contact details) for any purpose other than arranging your own game with them;
• impersonate anyone, or create accounts to evade a block or a suspension;
• attempt to break, overload, or reverse-engineer the Service or its security.

These rules apply to everything you write or post in 8nOut, including private chat messages. We can remove content, and suspend or terminate an account, that breaks these rules or puts other players at risk.

6. Connecting, contact details, and home addresses

• Contact is connection-gated, with one narrow, named exception: Shout-out and Broadcast, described in section 8.5. Outside that exception, other players can reach you only after you accept a connection or their invite link.
• If you share a phone number, it is visible only to your accepted connections. Only share what you are comfortable sharing.
• If you add a home table, its exact address is private and is revealed to another player only when you accept a game with them, on a grant you can revoke at any time. You decide whether to host anyone at a private address, and you do so at your own risk. We strongly recommend meeting new contacts in a public pool room first.

7. Match results and CueScore

• You can log the result of a game, and you can import a finished match from CueScore. Results feed your win/loss record.
• CueScore is a separate, third-party service with its own terms. We read public CueScore data so you can link your profile and import your results; we do not control CueScore and are not responsible for its data or availability.
• Map venues from CueScore. Members and moderators may add public pool venues to the map using public information from CueScore — a venue's name, address, city, and country. Every submission is reviewed by a moderator before it goes live. CueScore is a separate service with its own terms; your use of CueScore data through 8nOut is also subject to those terms. Only submit genuine public venues you are entitled to list — do not submit private homes or addresses.
• When you import a match, you confirm you actually played it. Only import your own matches.
• Naming opponents. A member-versus-member result may appear on the members' profiles. 8nOut does not publish the name of an opponent who is not an 8nOut member on any public page. If you were named in error, contact privacy@8nout.com.

8. User content, messaging, and moderation

8.1 Your content

• You keep ownership of what you create (bio, photos, messages). You grant us the limited permission needed to store and display it within the Service so it works as intended.
• You are responsible for the content you post and must have the right to post it.

8.2 Messaging (chat)

• Chat is text-only and always gated by an accepted connection — for a one-to-one conversation, and for joining a group. There are no photo, file, or link attachments in either. A challenge between the two of you also appears as a card in your one-to-one chat.
• Groups. A group is a private, text-only chat with a small, capped circle of members. You join a group through an accepted connection with whoever invited you specifically — or, at creation, with the member who created it — not with every other member already there. Any current member can invite someone they are themselves connected with, so a group can include people you have never personally connected with. Every group's Members list shows, for each co-member, whether you specifically hold an accepted connection with them.
• Messages are kept for 60 days. Each message is deleted automatically 60 days after it was sent, for everyone who could see it. A message is kept whether or not everyone it was sent to has read it. Leaving or being removed from a group does not shorten or extend this: you keep the ability to read what was sent while you were a member until each message's own 60 days is up, but you cannot send or receive a new message in that group afterward. An individual message can be kept longer only under a hold — where it is the subject of an open report, an investigation we are carrying out, or a request or order from a competent authority — and only for as long as that reason lasts (see the Privacy Policy, section 5, for the full rule).
• "Delete for everyone" removes a message from the chat, not from our records. The deleted message stays in our records, unreadable in the app, until its normal 60 days are up or a hold ends. This is deliberate: you may not delete a message to defeat a report — a deleted message can still be reported, and a reported message can still be reviewed.
• Messages cannot be edited after sending. What was sent is the record.
• Anything you type in a chat — including an address — stays in that chat for up to 60 days, even if you later disconnect or block. In a group, this may be visible to every current member, including someone you are not yourself connected with — a group can put what you type in front of more than one person you haven't personally vetted, so weigh that before typing an address or other contact detail into one. Revoking access to your home table does not remove an address you typed yourself. Type addresses and contact details only for people you trust.
• If you disconnect or block a one-to-one contact, or leave or are removed from a group, no new messages can be sent in that conversation in any direction; the existing conversation stays readable to everyone who was part of it until its messages age out.
• We do not read your messages — except that when a message is reported, a moderator may read the reported message and a bounded window of the same conversation around it — in a group, narrowed further to messages from the reported member specifically, sent during your own time as a member — and every such access is logged. Section 8.3 describes this fully.
• Read receipts are on by default once you're 18 or older, and work only when you and the person you're messaging both have them on — turn yours off and neither of you sees the other's read time, immediately, and it works the same the other way round. If you're 16 or 17, or haven't told us your age group, read receipts start off for you; you can turn them on yourself at any time in Settings. Blocking or disconnecting ends it immediately, on top of the usual chat rules above.

8.3 Moderation — how it works, in full (Digital Services Act, Art. 14)

• What we restrict. The rules are §5 (acceptable use) and this §8. That includes illegal content, harassment, and money-play solicitation.
• Reporting. You can report a player, a photo, a venue, or an individual chat message, from the content itself. A report asks you for a reason category (and lets you add detail), and requires you to confirm you are making it in good faith and believe it is accurate and complete. We confirm we received it, and we tell you the outcome when we have decided, with how to contest it.
• Response targets. We aim to respond within 24 hours to harassment and safety reports, and within 48 hours to everything else. We are a small operator; these are targets we hold ourselves to, not a guarantee.
• A person decides. No automated tools are used to decide anything about a message, a member, or an account. Reports are reviewed by a human.
• The send-time filter. Before a chat message is sent, the app on your own device checks it against a fixed list of blocked terms — profanity and money-play language — and can refuse to send it. The check runs entirely on your device and reports nothing to us: not the text, and not that anything was blocked. It blocks a send before a message exists; it makes no decision about you.
• The name check. When you save a display name, or claim or change a profile name for your profile link, it is checked automatically against a fixed list of reserved and blocked words and a format rule. If a name is refused, we show you the reason straight away, and you can pick another. That check is the only automated step. Removing a name that's already live is always a person's decision, made the way described in this section.
• We do not scan messages on our servers. The only time anyone at 8nOut reads message content is on a report: a moderator with a separately granted message-review permission may read the reported message and at most 5 messages either side of it, no more than 24 hours either side, from that conversation only. There is no browsing and no search. Every such read is logged, including exactly which messages were shown, and the log is kept for 18 months.
• If we act against your content or your account, we tell you why — the rule relied on, the facts, that no automated means were used, and how to contest it (see §13). To protect people who report abuse, we never disclose a reporter's identity.

8.4 Preservation and disclosure to authorities

If a competent authority validly requires it under a binding legal instrument, we may have to preserve or disclose data we hold — including chat messages still within their retention period. We do not act on informal requests. A valid preservation request places a hold; preservation is not disclosure. We will tell you if your data has been disclosed unless the law or the order forbids it, in which case we will tell you as soon as we are allowed to. The Privacy Policy, section 7, carries the full statement.

8.5 Shout-out and Broadcast — local availability calls

• A structured, one-way call, matched by city, not a conversation. Shout-out and Broadcast let you send a short, one-way call for a game to players matched by city — the one exception to section 6's connection gate. A recipient cannot reply to a call directly; they can only register interest, and a connection is created only if you pick them. No contact information or precise location is ever shared through this feature, before or after a connection is made this way.
• What can reach players you're not connected with. A Shout-out sent from your current location, and every Broadcast, can reach players matched by city who you are not connected with. A Shout-out sent from your declared home town reaches your connections only.
• Resolving a call. If more than one player responds, you choose one. Choosing someone creates a connection with them. Every other respondent is told only that the call was resolved — never by whom.
• You can turn it off, as a recipient, at any time in Settings — see the Privacy Policy, section 5, for the full rule.
• If you're 16 or 17, you're excluded — sending and receiving — from anything that reaches players outside the sender's connections: a Shout-out sent from a current location, and every Broadcast, even from one of your own connections. You can still send and receive an ordinary Shout-out sent from a declared home town, which reaches connections only, the same as any other connections-only message.
• Limits apply — how many you can have active at once, and how often you can send one — to keep the feature usable for everyone.
• Report and block cover Shout-out and Broadcast the same as any other content. Misusing this feature — including falsely declaring your location to reach players you have no genuine connection to (section 5) — can get your ability to send them suspended, separately from a full account suspension, and can get your account suspended or terminated like any other breach of these Terms.

9. Third-party services

8nOut relies on Apple, Google, Supabase, Cloudflare, CueScore, and OpenStreetMap. Your use of those services through 8nOut is also subject to their terms and privacy policies. We are not responsible for third-party services. We read certain public CueScore data — the results you import and, for the map, public venue details — and that reading is subject to CueScore's own terms. CueScore remains a separate service that we do not control.

10. Meeting in person — your responsibility and safety

8nOut helps you find and contact other players. We do not verify players' identities and do not run background checks. Any meeting, game, or visit you arrange through 8nOut is at your own risk. Use good judgement: meet new contacts in a public venue first, and do not share your private address with someone you do not trust. We are not a party to, and are not responsible for, what happens when players meet.

11. Availability and changes to the Service

8nOut is offered on a best-effort basis by a small operator. We may change, suspend, or discontinue features, and we do not guarantee uninterrupted availability. We will avoid unnecessary disruption where we reasonably can.

12. Disclaimers and liability

This section is limited by mandatory consumer-protection law and cannot take away rights you have under Dutch law as a consumer.

• 8nOut is provided "as is" and "as available", without warranties beyond those that cannot be excluded by law.
• To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from your dealings with other players or from meeting in person.
• Nothing in these Terms limits our liability where the law does not allow it — including liability for death or personal injury caused by our negligence, for fraud, or for intentional misconduct or gross negligence.
• Because 8nOut is free to use, our aggregate liability to you for any claim is, to the extent the law allows a limit, restricted to EUR 1,000.

13. Suspension, termination, and deletion

• You can delete your account and all associated data at any time in Settings → Delete account. This is also your right to erasure under the GDPR.
• You can also ask us to delete your account by emailing privacy@8nout.com from the address linked to it. We'll ask you to confirm by reply, and confirm once it's done.
• We can suspend or terminate an account that breaks these Terms or endangers other players.
• If we suspend your account for breaking these Terms and the matter isn't resolved, we may permanently remove the account and delete its data, no sooner than 14 days after the suspension. If we have an email address for you, we'll send you the reasons when we do.
• If we suspend or remove your account, we tell you why. We will give you the reason for the action — for example, which of these Terms was broken — through the app or by email to the address linked to your account, unless the law prevents us or telling you would compromise an ongoing safety or security matter. To protect people who report abuse, we will never disclose the identity of anyone who reported you.
• Contesting the decision. If you believe we got it wrong, you can ask us to look again by emailing privacy@8nout.com. We are a small operator and do not run a formal internal appeals board or an out-of-court dispute-settlement procedure. Whichever way we decide, you keep your right to bring the matter before the competent court (see section 15) — including where your account and its data have already been deleted.
• Notices and contact under the Digital Services Act. The report controls in the app are our notice-and-action mechanism (DSA Art. 16) — use them to notify us of illegal content. Our published contact point for anyone using the service (DSA Art. 12) is privacy@8nout.com or, from inside the app, Settings → Help; a real person reads both, and you are never required to go through an automated system to reach us.
• Some records may survive deletion as described in the Privacy Policy (for example, reports you filed, with your identity detached; and the agreement record).

14. Changes to these Terms

We may update these Terms. When a change is material, we will bump the version and ask you to agree again the next time you use 8nOut. Continuing to use 8nOut after a minor update means you accept the updated Terms.

15. Governing law and disputes

• These Terms are governed by Dutch law.
• If you are a consumer, you keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts allowed by those laws. Otherwise, disputes are subject to the competent court in Amsterdam, The Netherlands.
• If you have a complaint, please contact us first at privacy@8nout.com — we will try to resolve it directly. You also keep the right to bring the dispute before the competent court, as set out above. (The EU Online Dispute Resolution platform that was previously referenced here closed in July 2025 and is no longer available.)

16. Contact

Questions about these Terms: privacy@8nout.com — Espen Falkenhaug, trading as Digital Commerce Guild, operator of 8nOut, established in the Netherlands (KvK 94972036). A postal address is available on request.

Our published legal contact points under the Digital Services Act — the contact point for authorities (Article 11, addressable in Dutch and English) and the contact point for recipients of the service (Article 12) — are set out in the "Legal contact points" section on our website.

Legal contact points

8nOut is operated by Espen Falkenhaug, trading as Digital Commerce Guild, a sole proprietorship (eenmanszaak) established in the Netherlands. Chamber of Commerce (KvK) number: 94972036. Email: privacy@8nout.com

Contact point for recipients of the service (Digital Services Act, Article 12)

If you use 8nOut and need to reach us — about your account, your data, a report you have filed, a moderation decision, or anything else — you can contact us:

• by email at privacy@8nout.com, or
• from inside the app, via Settings → Help.

A real person reads and answers both. We do not use chatbots or automated replies, and you are never required to go through an automated system to reach us.

Contact point for authorities (Digital Services Act, Article 11)

Member State authorities, the European Commission and the European Board for Digital Services may contact 8nOut directly by electronic means at privacy@8nout.com.

Languages. This contact point can be addressed in Dutch and English.

Last updated: 20 August 2026